Frequently Asked Questions

Below you will find information below regarding payment options, shipping, return policy and more! If you have other questions, we’d love to hear from you. Please contact us at info@madewild.co.nz.

Payment

What payment methods do you accept?

You can pay via PayPal or Stripe, two of the most secure online payment options available.

No Paypal or Stripe account is needed, simply pay with your Visa, MasterCard, Maestro or American Express card.

If you are within New Zealand you can also choose to pay via bank deposit.

Is online payment secure?

Yes! All of our credit card transactions are processed by our payment service providers Paypal and Stripe, using their secure payment gateways.

We don’t receive or hold your credit card details, these details are handled directly by Paypal and Stripe and are only used for the purposes of processing your payment with your credit card provider. We receive the first six and last two digits of your credit card, just to help identify your orders.

Shipping & Orders

Do you ship internationally?

We do! Please see our Shipping page for further details.

When will I receive my order?

We know that you are excited to receive your order and we endeavour to get it to you as soon as possible. That’s why we ship orders daily, Monday to Friday.

New Zealand orders

You should receive your order within 1-3 working days from the shipping date, however delivery to some remote or rural areas may take a little longer.

We will let you know by email if there is going to be a delay.

International orders

International orders will be dispatched within 1-2 working days following payment and clearing of funds. Delivery time will depend on your location.

Delivery time to Australia is approximately 3-8 working days.

Delivery time to the UK, Europe and North America is approximately 6-14 working days.

Delivery time for all other locations is approximately 2-4 weeks.

These delivery times are estimates only and may vary depending on location. We are not responsible for delays after a package is shipped.

Can I return or exchange an item?

Yes. We want our customers to love our products as much as we do, but if for any reason you are not 100% happy with the items you have received, they can be returned for a refund or exchange within 14 days of product delivery. For full details of our returns policy, please see our Returns & Exchanges page.

Our Garments

How should I care for my Made Wild garment?

We use high quality garments and our prints are heat set to make them last. Please follow the washing instructions below in order to get the longest life out of your garment and preserve print quality.

  • Machine wash on a cold water cycle with similar colours.
  • Hang dry your garment away from direct sunlight.
  • Iron or tumble dry on low temperature setting.
  • Do not bleach or dry clean your garment.

Our garments are pre-shrunk to minimise shrinkgae, but slight shrinkage may occur. Some slight fading is possible due to the water based inks that are used in the screen printing process. This is normal.

Can you provide any sizing advice?

Yes, please see our Size Guide page for sizing information on all our garments.

Feel free to contact us at info@madewild.co.nz if you are unsure.

Who designs and prints your garments?

All of our designs are created in-house by Nathan and hand printed here in our workshop in Napier, New Zealand.

We take great care and pride in personally creating each product.

What garments do you use?

We only use the highest quality garments that will last a long time and hold our prints beautifully. That’s why we source all of our garments from kiwi company AS Colour.

For more information about our product suppliers, and our commitment to sustainably and ethically made products, please see our About Our Products page.

Are your products ethically manufactured?

Made Wild are passionate about our environment which inspires our designs and we care about the welfare of the people and communities involved in making our products. It is important to us that our garments are ethicallymade and that we use eco-friendly products and practices wherever we can.

For more information about our products and our commitment to social responsibility, please see About Our Products page.

How do you package your orders?

It is very important to us that we cut down on our plastic waste. For this reason, we use recyclable and compostable paper-based packaging options to send your items.

For more information about our packaging, please see About Our Products page.

Made Wild Arrow